Consumer Protection Law: the sections this site discusses

Related service: Subscription cancellation and recovery of charges

What the law provides

Section 14C of the Law gives a consumer who bought “at a distance” (a transaction made without physical contact between the parties, such as online, by phone or from a catalog) the right to cancel the transaction. For goods: within 14 days of receiving the goods or the disclosure document with the details of the transaction, whichever is later. For a service: within 14 days of making the transaction or of receiving the document, whichever is later, and for a service that is not a continuing transaction, on condition that the cancellation is made at least two days that are not rest days before the service is to be provided (section 14C(c)). Section 14E sets out the consequences of cancellation, including the cancellation fees shown in the table below. Section 14I adds disclosure duties and ways to cancel, including by the digital means through which the transaction was made.

Not every transaction can be canceled on the same terms. The following are excluded from the right to cancel (section 14C(d)): perishable goods (such as flowers or fresh food), goods made specially for the consumer, goods that can be recorded, reproduced or copied whose original packaging was opened (such as discs), information as defined in the Computers Law, 5755-1995, and accommodation, travel, vacation or leisure services when the cancellation is made less than seven days that are not rest days before the date of the service. Certain consumers get an extended cancellation period of up to four months instead of 14 days: people aged 65 and over, persons with disabilities and new immigrants (olim), when entering into the transaction included a conversation between the business and the consumer, including a conversation by electronic communication (section 14C1(c)).

A numerical example

A consumer ordered an electrical appliance online for NIS 800 and received it on 1 June. On 10 June they decide to cancel the transaction, with no defect at all in the product. The business may charge a cancellation fee of up to NIS 40 (5% of NIS 800), because this amount is lower than NIS 100, and must return the rest of the amount (at least NIS 760) within 14 days. Had the appliance arrived defective, the business would not have been entitled to charge any cancellation fee at all.

For a practical guide to canceling transactions and getting a refund, see The period for cancellation of a transaction: when and how, as well as the pages Class actions and consumer claims and Consumer rights and consumer claims.

The sections the site discusses

This page brings together 14 sections of the Consumer Protection Law that are discussed in 16 guides on this site. The title of each section is the marginal note of the consolidated version of the Law (unofficial translation), not a heading we wrote. The last column links to the guides on this site that discuss that section.

The original text of the law

• Consumer Protection Law, 5741-1981: text of the Law
• Consumer Protection Law: consolidated version on Nevo (Israeli legal database)

FAQ

How long do you have to cancel a transaction made online or by phone?
For goods: 14 days from the day you received the goods or the disclosure document with the details of the transaction, whichever is later. For a service: 14 days from the day the transaction was made or the day you received the document, whichever is later, and for a service that is not a continuing transaction, only if the cancellation is made at least two days that are not rest days before the service is to be provided (section 14C(c) of the Law).

How much of a cancellation fee may the business charge?
Up to 5% of the price of the transaction or NIS 100, whichever is lower, and only if the cancellation does not result from a defect, from non-conformity with the details given, from failure to deliver on time or from another breach by the business (section 14E). In such a case, no cancellation fee is charged at all.

How soon must the business return the money?
Within 14 days of the day it received the cancellation notice (section 14E of the Law).

How do you give the business a cancellation notice?
The business must allow the consumer to give a cancellation notice in any of the ways in section 14I(a): orally, by phone or at the place of business, unless it was set under the law that the cancellation must be in writing; by registered mail; by email; by fax, if the business has one; and online, in a transaction that can be made online. Such a website must have a dedicated, prominent and clear link on its home page for sending a cancellation notice (section 14I(b)). In the notice you give your name and ID number, and in an oral notice also another identifying detail, if one was agreed when the transaction was made (section 14I(c)). The business must disclose the ways to cancel and its contact details to the consumer in writing, no later than the time the goods or the service are supplied (section 14I(d)). These provisions do not apply to cancellation under section 14F, that is, cancellation in transactions set by the Minister in regulations (section 14I(g)).

This page collects the references to legislation on the site. The section headings are the marginal notes as worded in the consolidated text of the law, and are not our interpretation. The binding text is the one published in Sefer HaHukim (the official gazette of statutes). The content here is general information and is not legal advice. Translated: 12 November 2026 · Hebrew version updated: 13 October 2026.