Question 1

When does a class action make sense, and when does an individual claim?

Accepted Answer

Where the harm to each customer is small but repeats across many people — an unlawful fee, a charge never agreed to, a misleading representation — the vehicle is a class action under section 3 of the Class Actions Law, 5766-2006, and item 1 of the Second Schedule (a matter between a business and a customer). Where your own loss is personal and large, an ordinary claim is faster and cheaper. Legal framework: Class Actions Law, 5766-2006 — section 3 (causes of action), section 4 (who may file), section 8 (certification), section 20 (remedies) · Consumer Protection Law, 5741-1981 Only after certification is the claim heard on its merits, and the length of the proceeding varies from case to case.

Question 2

I was charged after cancelling a subscription — what am I entitled to?

Accepted Answer

A full refund of everything charged from the date the business should have stopped billing, plus statutory damages of up to ILS 10,000 per breach with no need to prove loss, under section 31A of the Consumer Protection Law — rising to ILS 50,000 for a repeated or continuing breach under section 31A(c). The business must stop billing within 3 business days of the cancellation notice (6 business days by registered mail), under section 13D(c). Legal framework: Consumer Protection Law, 5741-1981 — section 13D(c) (continuing transaction), section 14T (channels for a cancellation notice), section 31A (statutory damages) Before claiming statutory damages, the consumer must have made a written request to the business; for this breach a written cancellation notice is enough, but an oral one is not (section 31A(b)). Statutory damages are awarded in an individual claim, not in a class action (section 20(e) of the Class Actions Law).

Question 3

Where do I turn in a dispute with an employer, and how long does it take?

Accepted Answer

To the Regional Labor Court. A claim by an employee against an employer falls within its exclusive jurisdiction under section 24(a)(1) of the Labor Courts Law, 5729-1969, regardless of the amount claimed — the Small Claims Court has no jurisdiction over it at all. Where hours are disputed and the employer does not produce attendance records, the burden of proof shifts to the employer (section 26B of the Wage Protection Law). Legal framework: Wage Protection Law, 5718-1958 · Severance Pay Law, 5723-1963 · Hours of Work and Rest Law, 5711-1951 · Advance Notice for Dismissal and Resignation Law, 5761-2001 · Labor Courts Law, 5729-1969 — section 24(a)(1) The Labor Court's "expedited hearing" track is meant for lower-value claims and proceeds without a requirement of representation. Some causes of action carry short limitation periods — it is better not to wait.

Question 4

What must an Israeli e-commerce site have in place?

Accepted Answer

Disclosure of the business's details and the terms of the transaction before the customer commits, together with a cancellation mechanism for a distance sale, under section 14C of the Consumer Protection Law; explicit opt-in consent before sending marketing messages, with an opt-out option in every message, under section 30A of the Communications (Telecommunications and Broadcasting) Law, 5742-1982; and a privacy policy that satisfies the disclosure duty in section 11 of the Protection of Privacy Law, following Amendment 13.

Question 5

What can you do when the other side breaches the agreement?

Accepted Answer

Under the Contracts (Remedies for Breach of Contract) Law, 5731-1970, the injured party may claim enforcement (section 3) or rescission and restitution (sections 7–9), and damages (sections 10–11) in addition to either of them or instead (section 2). Rescission requires notice within a reasonable time and on a sufficient ground — a wrongful rescission turns the rescinding party into the party in breach. Agreed damages (section 15) are payable without proof of loss, but the court may reduce them if they were set without any reasonable relation to the loss foreseeable when the contract was made.

Question 6

How much can you claim over a harmful publication, and what are the chances?

Accepted Answer

Section 7A(b) of the Prohibition of Defamation Law, 5725-1965 allows damages without proof of loss up to a ceiling of ILS 50,000, and section 7A(c) doubles that amount where an intent to harm is proven. The amounts are linked to the Consumer Price Index under section 7A(e): as at 16 September 2026 the ceiling is ILS 84,437.40, and ILS 168,874.80 where intent to harm is proven (restated on the 16th of each month). This is a ceiling, not an entitlement: the court decides according to the circumstances, and the defendant has available the defenses of truth of publication (section 14) and good faith (section 15).

Practice Areas

Six areas, one office

Class actions and consumer claims

Subscription cancellation and recovery of charges

Employment law

Digital commerce and artificial intelligence

Commercial contracts

Defamation and reputation

One question from each area — and the short answer