All guides: page 6 of 9
Page 6 of 9 of the guide index. This page is mainly about class actions and consumer claims; each guide states the legislation it relies on, with a link to the text of the law at the source.
Filing a class action: a step-by-step guide
Certification requires four conditions (section 8(a)): substantial common questions, efficiency and fairness, adequate representation, and good faith. What is examined at the certification hearing…
Read more Class actions and consumer claimsSettlement agreement in a class action: what you need to know
A class action settlement is not a private agreement: it needs court approval, notice to the class members and a right to opt out. What the court examines,…
Read more Class actions and consumer claimsLate delivery of an apartment by a contractor: compensation under section 5A of the Sale (Apartments) Law
Section 5A gives monthly compensation without proof of damage: months 2–4, the rent of a similar apartment; months 5–10, ×1.25; and from month 11, ×1.5. When…
Read more Class actions and consumer claimsAn arbitration clause in a consumer contract: is it binding?
Companies write that every dispute will be decided by arbitration only, and under Israeli law this clause is usually not valid against a consumer. What to do when you receive a demand…
Read more Class actions and consumer claimsCredit data: four rights you have against the credit database
The database is held at the Bank of Israel, not at the banks. Opting out of the database, blocking transfer for a credit report, getting a data summary report and correcting wrong information, as well as…
Read more Class actions and consumer claimsCustomer data leak and a class action: the cause of action, the route and the remedies
A customer database leaked and you were harmed? When this is a cause of action for a class action (item 1 of the Second Schedule), what you must prove, the certification tests, and what you can claim…
Read more Class actions and consumer claimsVehicle recalls and class actions: what the importer must do and what you are entitled to
Car recalls: what the importer must do under section 50, when grounds for a class action arise, what you are entitled to for a defective product that caused harm, and what…
Read more Class actions and consumer claimsEnvironmental class action: what can you sue for
A continuing nuisance allows one resident to sue the polluter on behalf of all those harmed. What you must prove for the court to certify the representation, and which heads of damage…
Read more Class actions and consumer claimsA claim against a telecom company: mobile, internet and TV
The provider must deliver the level of service set in the contract, and in most subscriptions it may not charge an exit fine on cancellation (section 51D of the Communications Law). What…
Read more Class actions and consumer claimsLiability for deliveries: who pays when a parcel is lost
The delivery company is liable, but compensation is capped and there is a short deadline for submitting a claim. How Israel Post differs from a private courier company, and when…
Read more Class actions and consumer claimsExploiting distress and excessive pricing: the law
An extreme price rise in an emergency: when a price supervision order applies, when a transaction can be canceled because of exploitation, what the business faces, and how to file a complaint.
Read more Class actions and consumer claimsPrice transparency: duties of businesses
Charging more than the marked price is a breach of the Consumer Protection Law, and it entitles you to a refund. What a business must mark, the sanction for not marking prices, and what to do…
Read more Class actions and consumer claimsInternational product warranty — what happens when you bought abroad?
Three routes are open to you: canceling the charge through the credit card company, a complaint to the platform, and a claim against the Israeli importer. And what remains even after…
Read more Class actions and consumer claimsA warranty for a product that broke: what the manufacturer owes you and how to claim it
In the warranty year the manufacturer or importer must repair without charge and within the times set in the regulations, and if the repair fails, supply a new product or refund the money…
Read more Class actions and consumer claimsStandard-form contracts: consumer protection and unfair terms
A contract drafted by the stronger party can be challenged: the Standard Contracts Tribunal may cancel an unfair term, and it can also be challenged in a personal claim. What…
Read more Class actions and consumer claimsCanceled shows: your rights and how to get your money back
Cancellation by the organizer is a breach of contract that entitles you to a full refund, and sometimes also to related expenses. What to do when they refuse: a chargeback, a complaint to the Authority,…
Read more Subscription cancellation and recovery of chargesAn unauthorized charge on a credit card: getting your money back
A credit card charge for a transaction you did not make, with no signed document or strong authentication? Notify the credit card company within 30 days of the notice of the charge…
Read more Class actions and consumer claimsExcessive bank charges: how to spot them, dispute them and get your money back
A bank must publish its tariff of charges in advance and may not charge beyond what was approved. Which charges are worth checking first, where to file a complaint,…
Read more Class actions and consumer claimsBuying a used car: your rights, and how not to get caught out
A dealer must disclose any known defect that significantly reduces the value of the car, even if you do not ask, and a car sold with a hidden defect gives grounds for cancellation and compensation…
Read more Class actions and consumer claimsPrivate car leasing: rights and duties under the law
Private car leasing under the law: early-exit charges and liquidated damages, an unfair term in a standard-form contract, faults during the term, wear and tear when returning the car…
Read more Class actions and consumer claimsLoot boxes in games: the law in Israel
Loot boxes in games: when they may be a prohibited lottery under the Penal Law, what the Consumer Protection Law requires, what is prohibited in marketing to minors…
Read more Class actions and consumer claimsA defective new car and the “Lemon Law”: the buyer’s rights
Israel has no “lemon law” for cars. What does apply to a defective new car: the warranty the importer must honor, non-conformity under the Sale Law, cancellation of the transaction…
Read moreThe information in the guides is general information and is not legal advice. Translated: · Hebrew version updated: .
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