Service page: Consumer claims and class actions lawyer.
What to do now
- Before buying: an inspection at an independent testing center, and a written request for the car’s service history.
- Buying from a dealer? Ask for the signed disclosure form before you sign the contract, and read what it says about damage and repairs. (section 4 of the Used Vehicle Sale (Right to Information and Fair Disclosure) Law)
- You found a defect: document it (photos, a professional opinion). Notify the seller in writing immediately, and demand cancellation of the transaction and a refund, or compensation. An outline: warning letter before legal action. (sections 14–16 of the Sale Law)
- With a dealer, the duty of disclosure and the prohibition on misleading in the Consumer Protection Law also apply. A transaction made through material misleading can be canceled within a reasonable time. (sections 2, 4 and 32 of the Consumer Protection Law)
- The seller is avoiding you? A consumer claim: up to NIS 39,900 (2026) in the Small Claims Court (how to file).
Suing on your own? You can prepare the statement of claim for the Small Claims Court with me.
- What I do: after we agree in writing, we will go through the contract, the receipts and the correspondence together, and I will draft the facts, the amount you are claiming and the list of attachments.
- What stays with you: you file the claim, and you appear at the hearing yourself.
- The statement of claim will say that it was drafted with the help of a lawyer who does not file it and does not represent you in the proceedings (as set out by the Tel Aviv District ethics committee of the Israel Bar). The work on the draft is in Hebrew or English, and the draft itself is written in Hebrew.
Send a WhatsApp message: against whom, for what amount, and what you have already sent All the details
Want me to represent you? The amount may be above NIS 39,900, for example when you demand to cancel the car purchase and get the price back. Then the claim is filed in the Magistrates’ Court, and there I can represent you. Send a WhatsApp message saying what happened
Why is buying a second-hand car a legal minefield?
An apartment has a land registry (Tabu) record, and a new product has a manufacturer’s warranty. A second-hand car is different: it is sold “as is”. But that does not mean the seller is exempt from a duty of disclosure. Quite the opposite. Did you buy a new car that turned out to have a defect? See the article A defective new car and the “lemon law”: the buyer’s rights.
The seller’s duty of disclosure: what must be disclosed
A vehicle dealer must disclose to the buyer any known defect that significantly reduces the car’s value (section 4(a)(1) of the Consumer Protection Law). Before signing, separately from the contract, they must give the buyer a signed disclosure form. It lists damage caused to the car and the mileage, as far as known to them (section 4 of the Used Vehicle Sale (Right to Information and Fair Disclosure) Law, 5768-2008). An “as is” clause does not protect a private seller either, when the non-conformity results from facts they knew or should have known and did not disclose (section 16 of the Sale Law). Failing to disclose facts they should have disclosed is deception, and it allows the contract to be canceled. This is under section 15 of the Contracts (General Part) Law, 5733-1973 (חוק החוזים (חלק כללי), התשל״ג-1973). What does this include in practice?
- Accident damage that was repaired but not reported.
- A history of recurring mechanical failures.
- A rolled-back odometer.
- Water damage.
- Technical modifications that do not match the permit.
- Licensing problems.
An inspection beforehand protects you, not the seller
Before buying a second-hand car, always check:
- Service and insurance claim records: ask the seller for them. After the purchase, the buyer is entitled to information about the car (section 2 of the Used Vehicle Sale Law). Every garage that serviced the car and every insurer that insured it must give the information they hold.
- An inspection by an independent mechanic (not the seller’s mechanic), and keep the opinion in writing.
- License plates and chassis number.
- Vehicle license and the validity of the roadworthiness test (the “test”).
- Whether the car is pledged to a bank.
Buying from a dealer? What to check in the contract and the disclosure form before signing:
- There is a written contract. Separately from it, there is a disclosure form that the dealer signed and gave you by the time of signing. You confirm with your signature that you received it (section 4(a) of the Used Vehicle Sale Law).
- The form sets out the dealer’s details and the details of the car’s owner (section 4(b)). It gives the number of previous owners. If the dealer knows that one of them was a leasing company, it also gives its name. It sets out the damage caused to the car and the mileage it has covered, as far as the dealer knows. And it states the amount to be paid.
- The dealer disclosed to you that they sell vehicles in the course of business (section 4(c)).
- The mileage on the form matches the figure stated in the vehicle license according to the last annual test (section 6).
After the purchase it turned out that the seller did not tell you about a defect, an accident or a rolled-back odometer?In a first call I will find out whom you bought from, a dealer or a private person, and what you were given before signing. I will check whether there is a legal issue here and how you can go forward: with a demand letter and, if needed, with a consumer claim. I will get back to you within one business day. Suing on your own? You can also prepare the statement of claim with me (all the details).
Calls and replies in English or Hebrew
What happens after you write to me
- You write what happened and with whom. No documents.
- I get back to you within one business day for a short call of a few minutes.
- If it is a matter I handle: after the call you will receive, in writing, what will be done and what the next step is. Work starts only after you approve.
At the end of the call you will know one of three things: it is a matter I handle, and what the next step is; you can manage without a lawyer, and which guide fits; or it is outside my field, and where to turn.
What the case law shows in such cases
- What was given to you before signing. In the judgment below, the court held that a serial gearbox fault is “damage caused to the car”. A dealer must list it on the disclosure form. The transaction was canceled.
- The service history. In the same case, it showed a recurring fault that was not properly repaired, and the dealer did not contradict it.
- The buyer has a part too. The compensation was reduced because the buyer did not look into the car’s condition despite warning signs.
Application for leave to appeal in a small claim (רת״ק) 38215-11-21 Shusterman v. Albar Fleet Vehicles (R.Z.) Ltd.
Haifa District Court, 3 February 2022A buyer bought a 2016 Kia from a fleet vehicle company. Shortly after the purchase a gearbox fault was discovered, and in the Small Claims Court the claim was dismissed. On appeal, the court held that the dealer had knowingly sold a defective car, and the transaction was canceled. The buyer got a refund of NIS 31,500 against the return of the car, NIS 13,806 for repair costs and NIS 5,000 in compensation. In setting the compensation, the court took one fact into account. The buyer had not looked into the car’s condition, despite a discount on the price and a refusal to give a warranty. The text of the judgment (gov.il, PDF, in Hebrew)
A judgment that was published to the public. Every case is assessed according to the documents that were handed over and its own facts.
Is this relevant to you?
Three short questions. Your answers stay with you, and are sent only if you send them yourself.
Can you cancel the purchase of a second-hand car within 14 days, without giving a reason?
Usually not. The Consumer Protection Regulations (Cancellation of Transaction), 5771-2010 (תקנות הגנת הצרכן (ביטול עסקה), התשע״א-2010) allow you to cancel the purchase of a new car from an importer within 14 days. The condition is that it has not been registered in the buyer’s name (regulation 2(6) and item (21) of the Schedule). They do not cover the purchase of a used car. Canceling the purchase of a second-hand car is based, as a rule, on a cause of action. One is material misleading in a transaction with a dealer, within a reasonable time from when you learned of it (section 32 of the Consumer Protection Law). Another is deception, including failure to disclose facts the seller should have disclosed (section 15 of the Contracts (General Part) Law). A third is non-conformity of the car with what was agreed, which is a breach of the seller’s obligations (section 11 of the Sale Law). It allows cancellation under the conditions in section 7 of the Contracts (Remedies for Breach of Contract) Law, 5731-1970 (חוק החוזים (תרופות בשל הפרת חוזה), התשל״א-1970). For a car bought from a dealer in a distance sale, the right of cancellation in section 14C(c) may also apply.
A car from a dealer compared with a car from a private person
When you buy from a dealer, the Consumer Protection Law and the Used Vehicle Sale Law apply. They set a duty to disclose known defects, and a disclosure form. When you buy from a private person, these disclosure duties do not apply. Instead, the Sale Law and the duty of good faith in negotiations apply (section 12 of the Contracts (General Part) Law). One caveat: someone who sells a car without being registered as its owner in the vehicle license is considered a vehicle dealer for the purposes of the disclosure form (section 4(d) of the Used Vehicle Sale Law). This does not apply if they prove otherwise, or if the car belongs to a first-degree relative.
A rolled-back odometer is a criminal offense
Presenting a false mileage figure by a dealer is misleading, and misleading is a criminal offense (sections 2 and 23(a)(1) of the Consumer Protection Law). It also gives the buyer a cause of action to cancel the transaction (section 15 of the Contracts (General Part) Law) and to compensation. Check the mileage stated in the vehicle license according to the annual test (section 6 of the Used Vehicle Sale Law). Keep evidence.
Sources
Show the sources (4)
- Consumer Protection Law, 5741-1981
- Contracts (General Part) Law, 5733-1973
- Sale Law, 5728-1968
- Used Vehicle Sale (Right to Information and Fair Disclosure) Law, 5768-2008
The links lead to the original legislation (in Hebrew). The binding text is the one published in Sefer HaHukim (the official gazette of statutes).
Has something similar happened to you?You can write to me what happened and with whom, without documents.
Calls and replies in English or Hebrew
Checklist
- Practical tip: always ask for the maintenance information. The buyer is entitled to receive the information held by every garage that serviced the car and every insurer that insured it. This is under section 2 of the Used Vehicle Sale (Right to Information and Fair Disclosure) Law. No file = a warning sign, and also evidence.
- Common mistake: relying on an external inspection only. Have an independent mechanic inspect the car, and keep the opinion in writing.
- Tactical point: if the car was sold with hidden damage that affects safety, consider reporting it to the Ministry of Transport as well.
